Return and Refund Policy

Refund & Return Policy

We understand that sometimes things don't go as planned. Here's our policy on returns and refunds:

Return Window:

• We accept returns for exchange only within 3 business days of you receiving your order.

What Can Be Returned:

• Unfortunately, we cannot accept returns or offer refunds for:
  • Items damaged due to customer mishandling.
  • Opened or used candles.

What Can Be Exchanged:

• We will gladly exchange your order for the same value if you receive:
  • An incorrect item.
  • A damaged item caused by our packing or shipping process. (Please see "Damaged Items" below)

Damaged Items:

• If you receive a damaged item, please contact us within 3 business days of receipt with photos of the damage and packaging.
• We will arrange for a replacement or store credit for the value of the damaged item, excluding shipping costs.

How to Initiate a Return:

• To initiate a return or exchange, please contact us at [your contact information] within the 3-day window.
• We will provide you with further instructions and a return shipping address.

Return Shipping Costs:

• Customers are responsible for the return shipping costs unless the item is incorrect or damaged due to our fault.

Refunds:

• We do not offer refunds on returned items. We will only offer exchanges for the value of the original order.

Please note:

• All returned items must be in their original packaging and unused condition.
• We reserve the right to deny any return or exchange request that does not comply with this policy.

We appreciate your understanding and hope this policy helps! If you have any questions, please don't hesitate to contact us.